Information about COVID-19 and AirFiber Services
There’s been a surge in internet traffic in recent weeks globally, only part of which is due to more people working from home and online academics that are taking place.
The internet itself is an incredibly robust and resilient network that was specifically designed to adapt to huge spikes in traffic just like the one we’re living through. The platforms and apps that make the internet useful, however, are less tested.
During this time you will notice speeds may fluctuate due to the additional effort to get information from the online services you are trying to access.
The AirFiber Alberta network is now being closely monitored 24/7 so we can keep you connected and provide you with a steady and robust connection.
A promise to our existing customers – we have suspended any new service installations so that we may focus and make sure you are all connected and receive the best internet service possible from us during this time.
ALL NEW SERVICE requests we will pre qualify with a complimentary site survey if you are in our serviceable area and provide an approx. timeline, when things become steady and installs, will resume.
Thank you for your patience at this time and continued support.
If you require any technical assistance we have live 24/7 Technical Support Available. 403 800 3304 or use the live online chat.